Lignin Terms and Conditions updated 12th April 2022
These Terms apply to all orders. For purpose of definition orders are signed Purchase Orders and confirmation in writing of a quote being accepted. Receipt of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract. In addition payment of your first invoice by you, constitutes your acceptance of our terms and conditions.
Your agreement and business relationship is with Lignin for the term of your project and any hosting or ongoing work thereafter. Registered address: Cools, Headford, Killarney, Co. Kerry. V93 FP84 Company number: 666376
Quotations must be signed off in writing and orders are accepted subject to our right to adjust prices due to an increase in wages, taxation, production costs or other reasonable increases. Make will carry out work specified within the quotation document. Quotations are only valid for 30 days.
Any discounts are offered on the strict understanding that the accounts are paid by the due date. We reserve the right to invoice for any such discounts on accounts which become overdue.
Unless otherwise agreed or stipulated, our standard invoicing terms are 50% upfront as a non-refundable deposit invoice to be paid before work commences upon accepting instructions. A further 25% is invoiced upon design approval or when a proofing link is emailed and no more work will be carried out until that invoice is settled. The final 25% will be invoiced upon completion / delivery / sign off and must be paid. If no requests for amendments or are provided, or the client fails to provide content and/or instruction within four weeks, the final 25% will be invoice and is payable.
All website invoices must be paid in full prior to go-live*.
*Please note that we do everything we can to keep a project on track, content collation is often underestimated. If you are unable to provide all your content by the time we have done your build, it does not mean we have not done our job. Once your site is built and ready to go live, whether it has placeholder images or dummy text we will issue our final invoice.
Any costs for print production must be paid in advance of a job going to print and must be settled before print delivery date. Print jobs will only be dispatched when payment is settled in full. We cannot be held responsible for delays caused in waiting for funds to clear.
Make do not offer credit terms. Invoices are payable within 14 days of the dated invoice and any late payments will incur a cost of 5% per month above AIB base rate. In the event of late or missed payments, Lignin reserves the right to take down any website without notice.
Payment is currently acceptable by Bank Transfer, PayPal, Cheques or cash.
Clients must raise objections to invoices within 48 hours of the date of the invoice. Any failure to object within this period is deemed as acceptance of the invoice.
This agreement may be terminated by either Lignin or you providing written notice is given to the other party in a reasonable time frame, 30 days. Upon cancellation of any project, Lignin reserves the right to invoice for all work completed until such time. You will be liable for any third party costs incurred prior to cancellation of the contract.
Complaints must be made at the time of receiving printed goods and any complaints thereafter 24 hours are void. For any other work, complaints must be raised in a timely and constructive manner to your project contact in writing. Lignin will endeavour to respond to and rectify any reasonable issues arising quickly and efficiently.
Lignin does not implicitly offer exclusivity to any client for their defined industry. If this is required an acceptable fee and reasonable duration will be negotiated on a case-by-case basis.
Lignin warrants and represents to the Client that it will perform its obligations under these Terms with reasonable skill and care. Our liability for loss or damage suffered by you in respect of goods or work carried out shall be limited to the contract value of the goods. In respect of websites being taken down in the event of overdue accounts, we accept no responsibility for damages (indirect or direct, loss of profits, revenue or goodwill of the client) and any claim will be void. Nothing in these terms and conditions shall affect the rights of the consumer.
We reserve the right to make changes to these Terms and any adjustments will be provided in writing to you.
This contract between ourselves the Company and the Client shall be governed by and construed in accordance with Irish Law.